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Water Cannon is committed to customer service if you need assistance call one of our product specialists toll free
1-800-333-WASH(9274)and they will be glad to assist you.


 
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Thank you for shopping with Water Cannon at ohvengines.com. We're here to make your purchases easier.

If you have to make a return, the information below will assist you:

Unopened Merchandise
You may return any "unopened" ohvengines.com product or accessories purchased from Water Cannon within 30 days of delivery for a full refund. You will be responsible for the "to" and "from" shipping charges.
 
Damaged Products
If you suspect (but are not sure) your product was damaged in shipping, go ahead and inspect the inside contents. In many cases, the box may be slightly damaged but the product is fine.

If your package arrives damaged, please (a) REFUSE DELIVERY and (b) call us at 1-800-351-7283 so we can arrange exchange for you.

You must notify us of any shortages or problems damage within 24 Hours after receiving the merchandise, so we can process the appropriate claims with the shippers.

If you do NOT notify us within 24 Hours, you have accepted the merchandise in its current condition.

Defective Products
We encourage you to test your Engine Parts within 15 days of receipt, so we can quickly remedy any mechanical problems.
 
There is a 15% restocking charge for all engines returned. Engines must be returned freight pre-paid within 15 days with a return authorization number. Only engines that have not been filled with oil or gasoline are eligible for return. There are no returns on any generator, pressure washer, lawn mower, or any other parts or equipment.

Most new items carry a manufacturer's warranty which can be repaired by any authorized dealer. A manufacturer's warranty is not a money-back guarantee. Standard warranty coverage is to repair or replace, free of charge, any parts that are defective in material or workmanship. Contact any local Authorized Dealer for warranty service, since no transportation charges are included in the coverage. Warranty registration is not necessary to obtain warranty coverage. The sales receipt indicates the purchase date which starts the warranty period.

Drop shipped items can not be returned.

Shipping costs are not covered by any warranty.

 
ENGINE PARTS LIMITED WARRANTY
 

Water Cannon, Inc. (“Water Cannon”) warrants to the original users and consumer (“consumer” or “you”) that any engine parts supplied by Water Cannon shall be free from defects in material and workmanship under normal use and service for one year from the date of purchase by the consumer, in no case more than 1 year & 3 months from the date originally purchased from Water Cannon. This LIMITED WARRANTY does NOT apply where there has been a failure of the goods due to alteration, repair subsequent to the purchase, misuse, improper installation, neglect or accident. If you believe you have purchased defective goods from Water Cannon as describe above, notify Water Cannon of why you believe the goods are defective.

Water Cannon will either request you return the defective goods to Water Cannon for inspection or will rely upon the information you have provided to determine whether the goods are defective as describe above. If any goods are proven to be defective, then Water Cannon at its sole option, will repair or replace the defective goods, refund the purchase price (excluding sales tax), or issue a credit toward the purchase of goods from Water Cannon in the future. You are responsible for any and all transportation costs associated with the inspection, repair or replacement of defective goods, and in no event shall you be entitled to damages exceeding the purchase price (excluding sales tax) you originally paid for the goods. Should the warranty provided by the manufacturer of the goods sold to you by Water Cannon contains terms and conditions which are more favorable to the consumer than this LIMITED WARRANTY, you agree that the manufacturer’s warranty, and not Water Cannon’s LIMITED WARRANTY, shall be your sole and exclusive remedy and warranty. Except as provided above in the section entitled LIMITED WARRANTY, Water Cannon makes NO other EXPRESS OR IMPLIED WARRANTIES of any kind, whether as to MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

If any Water Cannon sales people and/or representatives have made any verbal statements about the goods, these statements do not constitute warranties and are not a part of Water Cannon’s LIMITED WARRANTY. Water Cannon shall not be liable or ANY incidental or consequential damages that the customer alleges he/she may have suffered as a result of the purchase and/or use of goods from Water Cannon. This exclusion of liability for incidental and consequential damages includes, but is not limited to, claims for lost profits, any costs or expenses for labor, transportation, or other expenses incurred by reason of the use or sale of any defective goods. This LIMITED WARRANTY gives you specific legal rights and you may have other rights which vary from state to state as some states do not allow the exclusion of warranties and incidental or consequential damages, or the limitation of remedies.

Products manufactured by companies other than Water Cannon are subject to the terms, conditions and limited warranties of the company. These manufactured products include (but not limited to): engines, motors, pumps, hose, accessories, components and products identified by brand names other than Water Cannon

 

 

 

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